Customer Service
About the Course
Customer Service
£45.00
Key Information
Course Duration -
1-2 Hours
Delivery Mode -
Online
Assessment -
Multiple-Choice Examinations
Award -
Highfield E-Learning Completion Certificate
About the Course
Explore the Influence of Exceptional Customer Service on Your Business.
Recent research indicates a notable change in consumer behavior by 2020, the primary determinant impacting purchasing choices will shift from product quality or pricing alone to encompass the quality of service and overall customer experience.
Enhance your company’s customer service standards by enrolling in the comprehensive Level 2 online training course provided by Highfield e-learning.
Whether integrated into Level 2 customer service certification training or pursued independently by your team and supervisors, the Highfield Level 2 Customer Service e-learning course empowers participants with essential competencies for delivering outstanding customer service within your establishment.
Covering fundamental principles and techniques for understanding and proactively meeting customer needs, this course is crafted to deliver information through engaging and interactive modules.
Course Curriculum
- Engaging interactive activities and gaming elements
- Content enriched with various media formats
- Interactive 3D simulations
- Expert content from industry leaders
- Relevant photography and illustrations
- Content designed to appeal to multiple generations
Areas Covered:
- Customer service principles
- Understanding customers’ needs and expectations
- Developing behavior and interpersonal skills
- Effective strategies for addressing problems or complaints
The course is beneficial for employees, supervisors, and apprentices employed in any industry. It can also be advantageous for individuals seeking to obtain a recognised Level 2 qualification in customer service.
No prior knowledge is required.
Learners are assessed at the end of the course by multiple-choice questions.
Upon successful completion of the course, learners will be provided with a downloadable Highfield e-learning completion certificate.
The e-learning courses can be accessed on various platforms including tablets, PCs, and laptops, with the exception of smartphones. All that is required is a laptop, tablet, or PC along with an internet connection.
Book your course today!
Customer Service
Limited spaces available
Frequently Asked Questions
We are a specialist provider of training courses for employment and industry in the local area. We have been providing high quality training services for over 20 years. We aim to help our learners develop their skills for use in employment across a range of sectors.
We offer a variety of training formats to suit your needs. These include in-person classes, live online sessions, and self-paced online courses. If you’re not sure what method is right for you just get in touch and we will be more than happy to advise.
The exact prerequisites will vary depending on your course. Some of our courses require no prior experience, whereas others may recommend at least a foundational understanding of a particular topic. Please check the course description in detail or if you are not sure please contact us.
Yes we can! We specialise in offering bespoke training programs tailored to your company’s specific needs and industry. Our advisors can look at your needs as an employer and help guide you on the right training courses for you.
Please take time to review our course pages and specifications to learn more about each course. If you’re unsure, feel free to contact us and discuss your goals with one of our training advisors.
We are based in Wolverhampton so we specialise in training courses around the West Midlands including the Black Country, Dudley, Stourbridge, Walsall, West Bromwich, Tipton, Oldbury, Smethwick and into Birmingham. However our online courses can be taken from anywhere.
Once you have completed our courses successfully our training advisors will guide you on suitable next steps. We always encourage our students to look at sites such as Indeed, Total Jobs, and Reed.