Award in Customer Service
Award in Customer Service
£120.00
Key Information
Course Duration -
1 Day
Location -
Lodge Road Community Centre, West Bromwich, B70 8PJ & Wolverhampton, WV3 0SR
Delivery Mode -
Blended learning
Assessment -
Multiple-Choice Examinations
Award -
HABC Level 2 Award
About the Course
This qualification is specifically designed to cater to individuals who are currently engaged in customer service positions or those who are actively preparing to enter such roles. It particularly emphasises proficiency in telephone communication, recognising its integral role within the broader spectrum of customer service responsibilities. By honing telephone skills alongside other customer service competencies, individuals can effectively navigate various interactions and enhance overall service delivery. Whether employed in retail, hospitality, call centers, or any other customer-facing industry, this qualification equips individuals with the requisite knowledge and abilities to excel in their roles and contribute positively to organisational success.
Course Curriculum
Book your course today!
Award in Customer Service
Limited spaces available
We can bring our programmes to you! Heart & Soul Community Training can provide training at your premises, shaped to the precise needs of your employees. Save time, reduce travel costs and reduce downtime. Please request a quote now to receive information tailored to your needs. Group sizes of 8-12 per trainer.
Frequently Asked Questions
We are a specialist provider of training courses for employment and industry in the local area. We have been providing high quality training services for over 20 years. We aim to help our learners develop their skills for use in employment across a range of sectors.
We offer a variety of training formats to suit your needs. These include in-person classes, live online sessions, and self-paced online courses. If you’re not sure what method is right for you just get in touch and we will be more than happy to advise.
The exact prerequisites will vary depending on your course. Some of our courses require no prior experience, whereas others may recommend at least a foundational understanding of a particular topic. Please check the course description in detail or if you are not sure please contact us.
Yes we can! We specialise in offering bespoke training programs tailored to your company’s specific needs and industry. Our advisors can look at your needs as an employer and help guide you on the right training courses for you.
Please take time to review our course pages and specifications to learn more about each course. If you’re unsure, feel free to contact us and discuss your goals with one of our training advisors.
We are based in Wolverhampton so we specialise in training courses around the West Midlands including the Black Country, Dudley, Stourbridge, Walsall, West Bromwich, Tipton, Oldbury, Smethwick and into Birmingham. However our online courses can be taken from anywhere.
Once you have completed our courses successfully our training advisors will guide you on suitable next steps. We always encourage our students to look at sites such as Indeed, Total Jobs, and Reed.